We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. During the holiday season (November 1st-January 1st) the return and exchange window is extended, and you have until January 5th to request an exchange or return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at jaclyn@goldenfoxeq.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
The price of the return label will be deducted from your refund, if you choose to exchange for an item or store credit the full balance of your purchase will be returned to you.
You can always contact us for any return question at jaclyn@goldenfoxeq.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like socks and undergarments. Unfortunately, we cannot accept returns or offer refunds on sale items, Kismet Farms merch, or gift cards.
Sale Items Are Final Sale
Exchanges
Email us and we'll send you your replacement with a prepaid shipping label for you to send the original item back to us!
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method (minus the cost of your return shipping label). Please remember it can take some time for your bank or credit card company to process and post the refund too.
Customs Fees
Golden Fox Equestrian is not responsible for any import fees your order may accrue. We ship based off of Shopify's recommendations, and sometimes customs rates may be higher than anticipated. We apologize for the inconvenience, but will not reimburse.
